Frequently Asked Questions

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. At what resolution should I save my photos and graphics?
  4. What is a proof and why is it important that I look at it?
  5. What is the Pantone Matching System?
  6. Why do the printed colors look different from the colors on my screen?
  7. Is white considered a printing color?
  8. Once I submit the documents, how long will it take to finish my job?
  9. Are you a “green” company?
  10. Art Guidlines
  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  4. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  5. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  6. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  7. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  8. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  9. Are you a “green” company?

    Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.

  10. Art Guidlines

    We want to provide the best possible service. Typically, we preview customer-provided art files the day we receive them to assess production readiness.
    File Checklist
    1. Whenever possible, maintain files in their native format.
    2. All TIFF and EPS files linked to the document should also be included as
    individual files.
    3. Provide all type converted to paths (outlined)
    Adobe Illustrator/In Design: Select text to be outlined, select type, select :Create
    Outlines".
    Macromedia Freehand: Select text to be outlined, select Text, select "Convert to
    Paths". For any copy which may require editing prior to production, please attach
    all printer and screen fonts as individual items.

    4. Please provide a "hard copy" (JPEG, PDF or Fax) of electronice files so we can
    verify that we've received the correct files.
    5. If crop marks and placement infromaion are not included in the image please
    provide written instructions either on the disk or as a fax.
    6. All colors are assumed to print CMYK unless otherwise noted.
    7. Pixel-based images should print at minimum 150 PPI (pixels per inch) at full
    size. Art is assumed to be built at 100% unless otherwise noted.